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Case Study: Homebuyer Customer Journey Map

Writer's picture: Steve McGarveySteve McGarvey
May 18, 20211 min read

We'll follow the creation of a CJM for renters transitioning to first time homebuyers. This was eye opening!


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The skinny

I'm Steve McGarvey, a Certified Usability Analyst with over 20 successful years of design, building and leading digital experience teams. For me, Design Thinking is a way of life. I'm passionate about making lives better not just for internal and external product users and consumers.

© 2021 by Steve McGarvey

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